Before success stories can happen in business, a team of individuals must collectively buy into a vision.
While avoiding heavy-handed gestures and forced bonding, simple acts can change the culture of your company. Consistently investing in team members and treating them with respect is a great start.
Belinda Panganiban of MacEwan University joins us in MLP 114, to explain how you can promote the all-important buy-in with intentional actions.
Belinda pursued her undergraduate education at the University of Alberta, where she obtained a Bachelor of Arts Degree as well as an Information Access and Protection of Privacy Certificate.
Currently, she is a full-time continuing faculty member for the Medical Major in the Office Assistant Program. Her extensive experience as a unit clerk is based on and maintained by her ongoing position at a local Edmonton hospital. As an adjunct to her unit clerk skills, Belinda has experience as a disability case manager, a client services representative for an electronic medical records software company, a surgical coordinator for a plastic surgeon, a Freedom of Information and Protection of Privacy (FOIP) Advisor, and an acting FOIP Coordinator for the Government of Alberta.
Recently, Belinda collaborated with the College of Physicians and Surgeons of Alberta (CPSA) to include the Chaperone Workshop into the Office Assistant Medical Major curriculum. As a result of this collaboration, CPSA has authorized Continuing Education at MacEwan University to offer this workshop exclusively. It is by providing these opportunities to her students that Belinda accomplishes her teaching objective, which includes quality academics that are both adaptable and current. It is her intent that all students will be provided with a challenging learning environment that encourages high expectations for success while providing a realistic view of the healthcare setting.
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00:00 – Show Opening
As a leader, are you having a hard time getting people to do what you want them to do? Well, then you’re going to get a lot out of today’s episode on the Meeting Leadership Podcast, because today we’re going to talk about how to get buy-in from employees.
00:39 – Podcast content starts here!
Are you a professional who wants to become a more effective leader? Then get ready for daily tips from the coach with the experience and inspiration to help you succeed in any leadership situation. You’re listening to the Meeting Leadership Podcast with Gordon Shepherd.
Gordon Shepherd: Welcome to another episode of the Meeting Leadership Podcast. My name is Gordon Shepherd. I just want to say thank you for being here. Whether you’re on the treadmill, maybe you’re out walking the dog, pushing your kid in the stroller, whatever you’re doing, it’s really good to have you here, because you’re the type of person who wants to take their leadership skills up a notch. You really want to be able to pick up another strategy, another practical tip that you can actually take out and apply to make your next meeting significantly more effective, and you’re choosing this podcast to do that. I really want to say, honestly, thank you for being here. On today’s show, we’re going to tackle a topic that is important for every leader, because today we’re going to get into how to get buy-in from employees. Thankfully, we’ve got a great guest on the show.
01:12 – Welcome, Belinda Panganiban!
Gordon Shepherd: Her name is Belinda Panganiban from MacEwan University. Now not only is Belinda an assistant professor who backs it up with an MBA credential, she actually has really deep healthcare experience, and more than, that many senior leadership opportunities where she’s gained a ton of wisdom, a ton of knowledge. On today’s show she’s going to share that in a wonderful interview. I’m not going to hold you back any longer. Here it is with Belinda.
01:51 – Interview starts here
Gordon Shepherd: Belinda, welcome to the show.
Belinda P. : Hello.
02:11 – Belinda’s self-introduction
Gordon Shepherd: It is just wonderful to have you here, and I know we can go on about accolades and your deep experience. The fun part for me in meeting you has been that you are such a straight shooter, but there’s a lot of people that really haven’t gotten to know you just yet. So if you had to introduce yourself at a party, what would you tell people?
Belinda P. : I would say that, hello, my name is Belinda. I am somebody that’s going to tell you what I think. I like to have fun, but I also know how to be serious, and I also know how to get a job done. I know that juggling more than one thing can be stressful for others, but I thrive in that environment, so I’m always on the go.
02:47 – Question from Gord: Why are you so passionate about this topic?
Gordon Shepherd: Well, I think that characterizes, it’s just about right, and I know that people are going to get a lot out of today’s episode, because today we’re actually going to learn from you about how to get buy-in from employees. So why are you so passionate about this topic?
Belinda P. : If your employees are actually wanting to be where they are, then there’s nothing that you guys can’t do together. For me, having employees that are happy, that have that work-life balance, but also wants to come to work is very important, because then everybody has a win-win situation out of that.
03:13 – Simple techniques to bridge the gap
Gordon Shepherd: Well, and that’s really important. I’m going to guess with all the different sorts of leadership roles that you’ve been in over the years, what are some of the techniques that you’ve been able to put in place to actually get this done?
Belinda P. : It could be something so simple as, let’s say the day before the long weekend and things are really quiet. I would say to some of my staff, “I’ll stay. I’ll man the phone. Why don’t you guys get ahead of the traffic or go home early and start your long weekend. Nothing’s going to happen that I can’t take care of, and if it does, then I’ll wait until we have to deal with it when you guys come back.”
03:56 – The benefits of investing in team members
Gordon Shepherd: Wow. And that just costs you what? A couple of hours one afternoon. What’s the payoff as a leader when you do that type of act for the people that are working for you?
Belinda P. : They show that when I need the help, when I need them to stay back, the payback is they will be willing to do it. It’s not a chore when you’re at work, because when you’re a chore, I think that when people start to not want to come and not want to do things above and beyond. But when you actually show them that you’re willing to invest in them, they’re going to turn that investment back into you.
04:22 – Leadership styles – Micro-management’s effect on the employee buy-in
Gordon Shepherd: You are taking me back to my days in corporate, the inspiration for all that pain I had to go through for so many years for the work that I do now. I really, really appreciate it. The thing in terms of leadership styles, there are certain leadership styles that just are never going to get employee buy-in, and I know we were talking about micromanagement being one of them.
Belinda P. : I so totally agree with that. I think one of the other things that we talked about is in my lifetime, I always have this motto that I may not know what I want to do in my life even though I’m at the age that I’m at, but there’s one thing that I’ve learned over the years is I know what I don’t want to do. What I don’t want to do is to be backed in a corner and micromanaged by anyone. I think that we all have our strengths and we all have our weaknesses, and really if we give people the autonomy to make decisions and to provide input, then that only help make them grow. They’re not waiting for the next command. They actually will take the bull by the horns and run with it when they need to and decide what to do with it. Otherwise, you’re at a stagnant situation where no one’s doing anything until you actually say something, and who wants to be that person?
05:44 – Belinda on how she developed her business mentality
Gordon Shepherd: Well, and the productivity in that type of situation is so low. I mean, is this something that you were born with this attitude, or did you pick it up at some point in your career?
Belinda P. : You know, it was interesting because when I was starting off in my career, I think like anybody else, you’re not experienced and you’re looking for that guidance, so you would look for somebody to provide you that and you thought that that was really the way to go. But then as you gained experience and as you went into different work fields and learned from mentors, you knew that that may not be the best way to have a leader lead their team. So I learned that I also didn’t like it, because the more people did that to me, the more I felt like, “But I know how to think. I have a brain. I have a mind. Why aren’t you listening to what I want to say?” So the more that I felt that way, the more that I knew I never wanted to be that type of a leader.
Gordon Shepherd: This is a lucky gift, I’m sure. For the folks that came along under you in later parts of your career.
06:36 – People will do more for you when you treat them with respect
Belinda P. : Yes, because I know that when I was starting off, like I say, having mentors that did that to me, you mimic that behavior. Then you saw what the fallout was, and then I realized, “No, that’s not the way to go.” The fact of the matter is people will do more for you when you treat them with respect and you give them a little slack when things don’t go their way. If they’re a little late, chalk it up to, “Don’t worry about it things happen.” You need the make sure that you just have to do what’s right.
07:29 – Get in touch with Belinda Panganiban – firstname.lastname@example.org
Gordon Shepherd: I can hear in the tone of your voice the kind of been there, done that. I know for the leaders that are listening to this episode right now, they’re going to get a ton out of what you’ve just said, again, especially in the tone of what you said. I want to say thank you so much for being on the show, and if people need to get in touch with you, what’s the best way to do that?
Belinda P. : My email is my last name, so it’s pretty long. It’s Panganiban, so P-A-N-G-A-N-I-B-A-N and the letter B at macewan.ca. That’s M-A-C-E-W-A-N. So email@example.com.
Gordon Shepherd: Well, and if I ever wanted to go back to school and be a student again, I’d want to jump into one of your classes and I can hear that there must be just sort of boatload after boatload of students going out in the world with your good attitude.
Belinda P. :You reap what you sow as they say, so I want to make sure that the students in my class are treated the same way that I would treat even my employees. If you don’t have to change your colors for every situation, then you’ll continue to practice the way you’re supposed to do.
Gordon Shepherd: What a great gift. Thanks so much for being on the show.
Belinda P. : Okay, thank you.
08:21 – Put away the hammer
Gordon Shepherd: Well, I absolutely appreciate how much all of us can take away from that great and insightful interview with Belinda. I mean, put away the hammer as a leader. Find those little nuancey ways to get real buy-in from people. You’ll have less work to do in the end, and they will be significantly more happy.
08:38 – MLP 121: Why Leaders Should Be Open Minded with Belinda Panganiban – https://meetingleadershipinc.com/121
Gordon Shepherd: If you’d like to get even more great tips from Belinda, then check out Episode 121 on the Meeting Leadership Podcast, it’s called “Why Leaders Should Be Open-Minded,” and you can get that episode by going to meetingleadershipinc.com/121.
08:55 – MLP 128: Inspiring Leadership Stories with Belinda Panganiban – https://meetingleadershipinc.com/128
Gordon Shepherd: Then, we are lucky enough to have Belinda back again on Episode 128 on the meeting leadership podcast, and there she’s going to share an inspiring leadership story about one of her students that you’re just never going to forget. You can get that episode by going to meetingleadershipinc.com/128.
09:15 – Meeting Leadership Academy – https://meetingleadershipinc.com/academy
Gordon Shepherd: I also want to let you know that this episode is brought to you by the Meeting Leadership Academy. Now, there you’re going to find some really strong online training options and live training options that you and your team can take advantage of to learn how to build your leadership skills to learn how to run highly effective meetings. You can check that out by going to meetingleadershipinc.com/academy. I also highly recommend that you take a moment to hit the subscribe button on your favorite podcast app so you don’t miss another episode of the show, and then take a moment also to write a rating and review, and that will influence the future content that we bring to you right here on the podcast. And as always, thank you so much for listening, and we’ll see you tomorrow on the Meeting Leadership Podcast.
10:00 – Podcast Outro
Thanks for listening to the Meeting Leadership Podcast. Be sure to subscribe for more strategies to help you become an outstanding leader, and don’t forget to rate and review so we can bring you fresh content every day. We’ll see you tomorrow, right here on the Meeting Leadership Podcast.
Links From This Episode
- MLP 121: Why Leaders Should Be Open Minded with Belinda Panganiban – https://meetingleadershipinc.com/121
- MLP 128: Inspiring Leadership Stories with Belinda Panganiban – https://meetingleadershipinc.com/128
- Get in touch with Belinda Panganiban – firstname.lastname@example.org
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